Alan - Bilingual IT Support & Automation Specialist

Alan helps global users solve Windows, Microsoft 365, VPN, MFA, account, endpoint, application, and ServiceNow issues, then turns repeated fixes into SOPs, knowledge-base articles, training notes, and safer AI-agent workflows.

Focus areas: IT support automation, ITSM, ServiceNow, Microsoft 365, knowledge management, Obsidian/Markdown workflows, responsible AI-agent operation, and practical support documentation.

Public contact: alan.xiaofei993@outlook.com and LinkedIn.